What’s my login?
What’s my e-mail address?
What do I use for an e-mail server?
What do I use for a news server?
I forgot my password! What do I do?
What are my IP and DNS addresses?
How do I change my opening start page?
Why can't I login?
Who do I contact if I'm having a problem?
Is there a limit to the size of my mailbox?
Why am I getting a connection slower than the capability of my
modem?
Is there a way to find out about the status of fairfieldi.com's
network?
What is the local phone number that I should be calling for my
area?
How do I create my personal Web site?
How do I FTP my personal Web site to fairfieldi.com?
Does fairfieldi.com allow CGI scripting on members' personal Web
sites?
May I pay for extra web space or monthly bandwidth?
What happens if I use more than my allocated monthly bandwidth
usage?
How do I get my extra email account?
How do I change my billing information?
How do I change my username and/or password?
How do I cancel my account?
Can I use fairfieldi.com’s Internet access if I have WebTV?
Why do I get an “invalid password” message when I try to login?!
I get a busy signal when dialing into an access number
Why is it taking so long for pages to load?
Why does my connection sometimes disconnect or stop working?
Does fairfieldi.com recommend any certain kind of modem?
How can I tell if my modem is working correctly?
Is it advisable to have two Internet providers’ software on my
computer at the same time?
Why do I get a spam error message when I’m trying to send email
messages?
Why does it take so long to check my email through the
fairfieldi.com Web site?
How do I remove America Online?
What’s
my login?
(Sprint Network) For dial-up networking, your login name is your username. For instance if
your username is johnsmith, then you would simply type the following into your
dial-up program’s login name field: johnsmth For all remote networks there is a
network ID of @fairfieldi.com, so your login name is your email address:
johnsmith@fairfieldi.com this is added automatically with the custom dialer
program. For manual setups it is required that you use your email address as your login
name.
What’s
my e-mail address?
All fairfieldi.com’s e-mail addresses end in ‘@fairfieldi.com`. So if your
username is ‘johnsmith’ then your e-mail address will be johnsmith@fairfieldi.cmt.
Note that your email address is different from your login (see above).
What do
I use for an e-mail server?
Fairfieldi.com’s POP3 server is simply pop.fairfieldi.co mSprint Network's
SMTP server is smtp.fairfieldi.com UUnet and Qwest require a special setup so
smtp2.fairfieldi.com is used on UUnet, Qwest, Starnet, and Aleron networks
What do
I use for a news server?
Fairfieldi.com news servers are: news.fairfieldi.com and news2.fairfieldi.com . News2 is used on
UUnet,
Qwest, Starnet, and Aleron nad requires a login name of newservice and password of begin
I forgot my password!
What do I do?
This happens quite often. Don’t panic. Just call fairfieldi support at 740-689-4302
or1-866-333-0700 and ask the representative help you remember your
password. They will require verification of your personal billing information
before releasing any information about your account. Please write down this
information for future reference.
What are
my IP and DNS addresses?
You will not need these to access fairfieldi.com. They will be server assigned
when you login. If you need help getting your system configured, please see one
of our tutorials or call 740-689-4302 or (866) 333-0700.
How do I
change my opening start page?
In Internet Explorer: Click on "View", choose "Internet
Options" from the list of fields. Here you will see the "Home Page
Field". Type any address you wish, or go to the page you wish to have as
your homepage and click on "Use Current". In Netscape: Select 'Edit'
--> 'Preferences' Go to the 'Navigator' tab For 'Navigator starts with'
choose 'Home Page' For 'Home Page', you may manually enter the address, or hit
'Use Current Page' to set the existing page. Hit 'Ok'
Why
can't I login?
First, you must make sure that you are typing in your username and password
correctly, remembering that all fairfieldi.com’s usernames and passwords are
lowercase. Make sure that the phone number that you are using is correct. Check
for a local access number in the dialer properties If you still cannot logon,
please take note of any error message you might be getting and call our Member
Support Center at 740-689-4302 or (866) 333-0700
Who do I
contact if I'm having a problem?
Call our toll-free Member Support Center at 740-689-4302 or 1 866 333-0700 or
email techsupport@fairfieldi.com.
Is
there a limit to the size of my mailbox?
Basic dial-up Internet access accounts are set-up with a 10MB storage limit for
email accounts.
Why am
I getting a connection slower than the capability of my modem?
Not all of 56K modems will transfer at 56K. If have an older modem that is x2
you must have the latest v.90 upgrade installed in order to transfer at or near
to 56K. For more information see: http://www.56k.com/buyer/v90upfaq.shtml. V.34
modems connect at the best speed they can obtain under present line conditions.
Telephone companies do not guarantee that modems will connect at their maximum
rate. At present only 30% of U.S. households have access to phone lines capable
of carrying more than 28.8 kbps of traffic. It is also possible that your modem
is not configured properly. Check your modem manual for the correct
initialization string and port speed.
Is
there a way to find out about the status of fairfieldi.com’s network?
No, not at this time. However, if you cannot logon, please call our Member
Support Center at 740-689-4302
What is
the local phone number that I should be calling for my area?
fairfieldi.com has over 5000 local access numbers, located in 48 states and the
District of Columbia. You can find a current list of local access numbers at
http://www.fairfieldi.com. Dialup POPS
How do
I create my personal Web site?
First let us know that you need us to set your space up by contacting us at techsupport@fairfieldi.com.
.
How do
I FTP my personal Web site to fairfieldi.com?
You may FTP into it with any of the
standard FTP applications. The address is ftp.fairfieldi.com. Dir is /home/username/public_html Use your
login
name and password for entry. Place all web files in the public_html dir. You can make
subdirectories, just remember the server is case sensitive.
Does fairfieldi.com
allow CGI scripting on members' personal Web sites?
Yes, we allow CGI scripting. FTP into your webspace and create a your own cgi-bin
subdirectory. Unfortunately, we do not offer support for writing cgi scripts.
May I
pay for extra web space or monthly bandwidth?
At present, we do not offer additional bandwidth. For extra web space please
contact us at techsupport@fairfieldi.com.
What
happens if I use more than my allocated monthly bandwidth usage?
If you use more than the 500MB of monthly bandwidth, your Web site is deemed
commercial and we will ask you to move it to a commercial Web site hosting
facility.
How do
I get my extra email account?
fairfieldi.com members are allowed 1 to 5 email addesses per account. You may
add your second email accounts by sending the desired email address and
password to techsupport@fairfieldi.com.
How do
I change my billing information?
Email techsupport@fairfieldi.com with your request.
How do
I change my username and/or password?
Currently, customers CANNOT change their usernames. In order to obtain a new
username, you must cancel your existing account and set-up a new account under
a different username. To change your password, email techsupport@fairfieldi.com
with your request including the following: 1.Your username 2.Your sercret word
(for security purposes)
How do
I cancel my account?
All accounts must be canceled directly with the fairfieldi.com Billing &
Accounting Department. To cancel your
account call our Billing & Accounting Department at 740-689-4302 or 1-866-333-0700.
Once a valid cancellation request has been completed, all customer information
residing on fairfieldi.com’s servers will be deleted.
Can I
use fairfieldi.com Internet access if I have WebTV?
Yes, you can use fairfieldi.com’s Internet access with WebTV. In order to do so
you must subscribe to WebTV’s Service called OpenISP. You might be interested
in OpenISP™ if you currently have to make a long-distance call to access WebTV
Network. For more information see the Microsoft WebTV Web site at: OpenISP
(http://webtv.net/products/useanisp/index.html)
Why do
I get an “invalid password” message when I try to login?!
If you are receiving a password error message when you attempt to log on,
please: Check to make sure your password and username has been entered
correctly.. If the problem persists, give our Member Support Center a call at 740-689-4302
to check that you’re using the correct user ID and password.
I get a
busy signal when dialing into an access number.
While fairfieldi.com has a very low user-to-modem ratio (uncrowded network!) of
less than 8 users per modem, there may be times when your access number is
busy. Here are two suggestions: Try calling again. Often, during peak usage
times, it takes a few redials to connect. Check to see if your area has more
than one access number. Have this number readily accessible so that you can
just enter it (without having to look it up online) in your dial settings. It’s
a good idea to drop an email to techsupport@fairfieldi.com
if you are having trouble connecting to your local dial-up number. Please
include the number you are using. The more aware you make us of a problem, the
more we can do to fix it.
Why is
it taking so long for pages to load?
Slow-loading pages could be the result of a noisy telephone line which often
occurs in places where there are many telephone extensions that are not built
for Internet connections (hotels). It is also more likely to occur if you have
less than a 56Kbps modem. Another way to soup up your connections is to add
memory to your computer.
Why
does my connection sometimes disconnect or stop working?
Sometimes people connect and are experiencing great connection speeds and then
someone calls in on the line. If this caller leaves a message in voicemail,
this will slow your machine by adding line noise and interfering with your
connection, and possibly cause a hang-up. You can make some changes to your
dial-in settings so that new calls do not interrupt your session. Also, if
someone picks up another extension of your telephone line, this may also cause
your modem to disconnect.
Remember, unlimited service does not mean dedicated access. As our Terms of Service state, 20 minutes of inactivity can result in an automatic disconnect.
Does fairfieldi.com
recommend any certain kind of modem?
fairfieldi.com does not endorse any particular manufacturers. However, our network
is engineered to operate at optimal levels with modems that use the V.90
specification.
How can
I tell if my modem is working correctly?
If you’re experiencing connection woes, such as no answer when you dial into
the network or erratic and slow connections, you might want to test your
modem’s performance. There’s no need to take your computer into a shop – simply
run a diagnostic test online at : http://www.modemhelp.com. Along with the
tests, this site gives you a lot of handy modem know-how in the form of
configuration instructions, links, and tutorials.
Can I
still be a member of AOL?
Yes. Many people have used our Affiliate Program to pay for both services. In
fact, AOL service charges drop dramatically when you use the Bring Your Own
Service Provider option.
Why do
I get a spam error message when I’m trying to send email messages?
In order to reduce spamming, fairfieldi limits the number of email recipients
to 15. If you need to send one message to more people than 15, please send it
more than once to different recepients.
Why
does it take so long to check my email through the fairfieldi.com Web site?
Checking your mail from the web-mail interface takes longer because it is
web-based and is dependent on your dial-up connection speed. Fairfieldi.com’s
WebMail is a convenient feature because you can login and check your email from
any Internet connection anywhere in the world. For everyday sending and
receiving of email, we suggest using an external email client.
How do
I remove America Online?
Operating System: Windows 95/98 Application: AOL
1.Click the Start button.
2.Scroll up to Settings, and click Control Panel once.
3.Double-click Add/Remove Programs.
4.In the list of programs, click America Online once.
5.Click the Add/Remove button.
6.In the America Online for Windows Uninstall window with information on
uninstalling. Click OK.
7.You will see another America Online for Windows Uninstaller window. Click OK.
8.In the window that tells you that the uninstall has been successful, click
OK.
9.The last window will tell you that you must restart. Click Restart Now.
If you have a question that was not answered in this Frequently Asked Questions section, please email: techsupport@fairfieldi.com .